Refund policy
RETURNS
Jochen Leën is committed to ensuring you enjoy your purchase for many years to come. Should a defect or issue arise, you may contact our after-sales service. We will handle all complaints with care and work with you to find an appropriate solution.
For repairs, adjustments, or cleaning of your jewellery, our experienced craftsmen are at your service, preserving the original finish and materials wherever possible. Depending on the nature of the work, a service fee may apply, of which you will be informed in advance.
Please contact us via our official contact details for any after-sales requests so we can assist you promptly and appropriately.
All sales are final, but our products are guaranteed against all forms of manufacturing defects, except stone damage.
Indeed, the stones have been sculpted and, therefore, have undergone repetitive shocks. However, a strong shock can break it.
Jochen Leën is committed to ensuring you enjoy your purchase for many years to come. Should a defect or issue arise, you may contact our after-sales service. We will handle all complaints with care and work with you to find an appropriate solution.
For repairs, adjustments, or cleaning of your jewellery, our experienced craftsmen are at your service, preserving the original finish and materials wherever possible. Depending on the nature of the work, a service fee may apply, of which you will be informed in advance.
Please contact us via our official contact details for any after-sales requests so we can assist you promptly and appropriately.
In the event of a complaint that is not handled to the customer's satisfaction, the customer has access to BELMED, the mediation service within the (Belgian) FOD Economy, which will investigate the case and mediate to find a solution acceptable to both parties.
https://economie.fgov.be/nl/themas/online/belmed-onlinebemiddeling-van
VAT-FREE PURCHASES AND EXPORT OUTSIDE THE EU
At INTERPROSPEKT/Jochen Leën, customers have the possibility to purchase jewelry without VAT. In this case, Belgian VAT (21%) is first charged at the time of purchase, and subsequently refunded once the purchased piece of jewelry has been exported to a country outside the European Union.
Conditions for Refund of Belgian VAT (21%)
At INTERPROSPEKT/Jochen Leën, customers have the possibility to purchase jewelry without VAT. In this case, Belgian VAT (21%) is first charged at the time of purchase, and subsequently refunded once the purchased piece of jewelry has been exported to a country outside the European Union.
Conditions for Refund of Belgian VAT (21%)
To ensure that the export process is handled correctly, INTERPROSPEKT/Jochen Leën clearly informs the customer about the required documents that must be presented during a customs inspection at a European airport:
Export must take place within three months of the invoice date. The purchase invoice must be stamped by customs at the EU airport of departure. Only when INTERPROSPEKT/Jochen Leën receives this stamped invoice will the VAT be refunded. The stamped invoice must be returned within three months after the date of stamping.
Recognized Airports for Customs Stamping
We only accept invoices stamped by customs at the following airports:
• The purchased product
• The original purchase invoice
• A passport confirming that the buyer resides outside the EU
• The flight ticket proving departure from the EU
Recognized Airports for Customs Stamping
We only accept invoices stamped by customs at the following airports:
• Zaventem (BE)
• Schiphol (NL)
• Charles de Gaulle (FR)
• Frankfurt (DE)
• Düsseldorf (DE)
• Madrid (ES)
• Rome (IT)
APPLICATION PROCEDURE AND LIMITATIONS
Refunds will only be processed once the accounting department of INTERPROSPEKT/Jochen Leën has received a valid, customs-stamped export invoice. Customers must explicitly indicate at the time of order that the product will be exported, so that the correct VAT rate can be applied. If this is not communicated in advance, no VAT refund can be claimed.
Any bank charges resulting from incorrect information or costs associated with the transfer are always borne by the customer.
Refunds will only be processed once the accounting department of INTERPROSPEKT/Jochen Leën has received a valid, customs-stamped export invoice. Customers must explicitly indicate at the time of order that the product will be exported, so that the correct VAT rate can be applied. If this is not communicated in advance, no VAT refund can be claimed.
Any bank charges resulting from incorrect information or costs associated with the transfer are always borne by the customer.
LEGAL BASIS
This procedure is based on Royal Decree No. 18 of 29 December 1992 regarding VAT exemptions for exports outside the EU. According to Article 8, 4°, a purchase invoice stamped by customs is sufficient proof of export, together with the product, the passport, and the flight ticket.
This procedure is based on Royal Decree No. 18 of 29 December 1992 regarding VAT exemptions for exports outside the EU. According to Article 8, 4°, a purchase invoice stamped by customs is sufficient proof of export, together with the product, the passport, and the flight ticket.
LIABILITY
INTERPROSPEKT/Jochen Leën cannot be held liable if external circumstances prevent obtaining the customs stamp (e.g., changes in customs regulations, closure of the customs office, or loss of documents during shipment).
ADDITIONAL INFORMATION ON IMPORT AND EXPORT DUTIES
If relevant, INTERPROSPEKT/Jochen Leën will provide information about potential import/export duties or local taxes for deliveries outside Europe. Unless legally required otherwise, these costs are always borne by the customer. Changes in tariffs or deviations in local legislation are not the responsibility of INTERPROSPEKT/Jochen Leën.Refund Percentages.
• Order < €2,000 excl. VAT → Refund 18%
• Order €2,000 excl. VAT – €3,000 excl. VAT → Refund 19%
• Order €3,000 excl. VAT – €5,000 excl. VAT → Refund 20%
• Order > €5,000 excl. VAT → Refund 21%