TERMS OF SERVICE
1. GENERAL INFORMATION
This website is operated by INTERPROSPEKT BV, trading as Jochen Leën. Throughout the site, the terms “we”, “us” and “our” refer to Jochen Leën. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including additional policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content. Please read them carefully before using our website. If you do not agree, you may not access or use our Services.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform.
2. ONLINE STORE TERMS
By agreeing to these Terms, you confirm you are at least the age of majority in your country of residence.
You may not use our products for any unlawful purpose.
By agreeing to these Terms, you confirm you are at least the age of majority in your country of residence.
You may not use our products for any unlawful purpose.
A breach of any Terms may result in termination of your Services.
All prices are stated in EUR and include VAT and applicable taxes.
Delivery costs (if any) are clearly displayed before checkout.
We accept the following payment methods: credit card, debit card, PayPal, and any other methods displayed at checkout.
Payments are due immediately upon purchase unless otherwise stated.
No additional charges will be applied without your explicit consent. Pre-ticked boxes for paid options are not used.
4. DELIVERY No additional charges will be applied without your explicit consent. Pre-ticked boxes for paid options are not used.
We deliver within the EU and other regions as specified at checkout.
Delivery times and costs are shown at the point of order.
We aim to deliver within the stated timeframe. If delivery is delayed, we will inform you and you may cancel the order for a full refund.
The risk of loss or damage passes to you once the goods are delivered.
As a consumer, you have the right to withdraw from your purchase within 14 days of delivery without giving any reason.
To exercise this right, you must notify us in writing (e.g. by email) within the 14-day period.
You then have a further 14 days to return the goods.
Returns must be in their original condition. You bear the direct cost of returning the goods, unless otherwise stated.
We will refund you within 14 days of receiving the returned goods, using the same payment method you used for the original transaction.
Exceptions: The right of withdrawal does not apply to customized or made-to-order items.
6. LEGAL WARRANTY
All products purchased by EU consumers are covered by a two-year legal warranty.
This means that if your product is faulty or does not match the description, we will repair, replace, or refund it at no cost to you.
The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
All products purchased by EU consumers are covered by a two-year legal warranty.
This means that if your product is faulty or does not match the description, we will repair, replace, or refund it at no cost to you.
The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
7. REFUNDS AND RETURNS POLICY
If you wish to return an item, please contact us first at info@jochenleen.net.
Refunds will be processed promptly, no later than 14 days after we receive your returned goods.
For defective or incorrect items, return shipping costs are reimbursed.
If you wish to return an item, please contact us first at info@jochenleen.net.
Refunds will be processed promptly, no later than 14 days after we receive your returned goods.
For defective or incorrect items, return shipping costs are reimbursed.
8. PRODUCT INFORMATION AND AVAILABILITY
We strive to display product descriptions and images accurately, but minor variations may occur.
Product availability is subject to change without notice. We reserve the right to limit quantities.
We strive to display product descriptions and images accurately, but minor variations may occur.
Product availability is subject to change without notice. We reserve the right to limit quantities.
9. OPTIONAL TOOLS AND THIRD-PARTY LINKS
We may provide access to third-party tools or links, which are outside our control.
We are not responsible for the content, accuracy, or practices of third-party sites.
We may provide access to third-party tools or links, which are outside our control.
We are not responsible for the content, accuracy, or practices of third-party sites.
10. PERSONAL INFORMATION
Your submission of personal data is governed by our Privacy Policy.
11. ERRORS AND OMISSIONS
Occasionally, our site may contain errors in product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct these errors at any time, including after you have placed an order.
12. PROHIBITED USES
You may not use the site or its content:
• for any unlawful purpose,
• for any unlawful purpose,
• to infringe upon intellectual property rights,
• to transmit viruses or malicious code,
• to harass, abuse, or discriminate,
• or to interfere with the security of the Service.
Violation may result in termination of your access.
13. LIMITATION OF LIABILITY
We are not liable for indirect or consequential damages arising from your use of our Services, except as required by law. This does not affect your legal consumer rights.
We are not liable for indirect or consequential damages arising from your use of our Services, except as required by law. This does not affect your legal consumer rights.
14. INDEMNIFICATION
You agree to indemnify and hold harmless INTERPROSPEKT BV, its affiliates, and employees from claims arising from your breach of these Terms or violation of any law.
You agree to indemnify and hold harmless INTERPROSPEKT BV, its affiliates, and employees from claims arising from your breach of these Terms or violation of any law.
15. SEVERABILITY
If any provision is found unlawful or unenforceable, the remaining provisions shall remain valid.
If any provision is found unlawful or unenforceable, the remaining provisions shall remain valid.
16. TERMINATION
We may suspend or terminate your access if you violate these Terms. Your obligations up to the termination date remain enforceable.
We may suspend or terminate your access if you violate these Terms. Your obligations up to the termination date remain enforceable.
17. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us and supersede all prior agreements.
These Terms constitute the entire agreement between you and us and supersede all prior agreements.
18. GOVERING LAW
These Terms shall be governed by and construed in accordance with Belgian and EU law.
These Terms shall be governed by and construed in accordance with Belgian and EU law.
19. CHANGES TO TERMS
We reserve the right to update these Terms at any time. The latest version will always be available on our website.
We reserve the right to update these Terms at any time. The latest version will always be available on our website.
20. CONTACT INFORMATION
For questions about these Terms or to exercise your withdrawal/return rights, contact us at:
📧 info@jochenleen.net
For questions about these Terms or to exercise your withdrawal/return rights, contact us at:
📧 info@jochenleen.net